Data Center Technical Services Coordinator II
GENERAL PURPOSE:
Responsible for the administration and oversight of the 24/7 batch processing schedule. Participate in monitoring, troubleshooting, resolving and/or escalating issues within the Ross Stores computing environment including networks, servers, and other data center components which are critical to the infrastructure. Leverage the NOC tools to proactively monitor systems and applications for potential issues or failures, and correct following documented processes or escalate problems before they can have an adverse effect to the customer.
Incumbent must assure that the Ross Stores philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position.
Essential Functions:
Maintain production job schedules in the BMC Control-M job scheduling system. Insure batch processing occurs successfully within predefined SLA's. Identify failures and using documented processes and troubleshoot or escalate accordingly.
Execute on-demand procedures such as file transfers, administration of the tape handling system, change system requests, etc.
Proactively monitor for issues and failures on the various systems, network, and applications using Ross standard software tools and techniques. Use Ross standard tools and other documented methods to troubleshoot, resolve, and / or escalate accordingly.
Proactively monitor for issues or failures of various vendor managed systems deployed in the Ross environment. Maintain communications with external vendors and internal employees to insure quick and appropriate resolution.
Maintain relationship and open communications with external vendors and trading partners. This might include both email and verbal methods of communications, as dictated by the situation.
Documents all problems or issues in the ServiceNow trouble ticketing system. Escalate critical issues within documented SLA's and proactively follow up for timely results.
Works with Ross Systems Administration & Engineering groups to insure tools are working properly and that thresholds are set accordingly. Provides feedback to the administrators as to how the tools could be better displayed and leveraged, making the NOC more efficient.
Creation and updating of Documented NOC procedures
Support the installation of new and repurposed hardware such as racking and cabling of server and network equipment.
Other duties as assigned
COMPETENCIES:
Analysis and Judgment
Customer Service
Drive Results
Interpersonal Effectiveness
Technical Competence
Business Acumen
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Associate's degree preferred. A combination of education and experience is acceptable.
Minimum 3 years of experience as a computer operator
Minimum of 1-3 years in a data center operations center and NOC environment
Minimum 3 years of experience with Job / Batch scheduling applications, preferably BMC Control-M
Minimum 3 years of experience with media management. Understanding of Iron Mountain's vaulting system a plus.
Understanding of system and network administration concepts, specifically with Microsoft and Cisco products
Excellent written and verbal communication skills
Ability to listen to customers and respond positively to their requests
Understanding of formalized change control system and procedures.
Ability to analyze problems and recommend solutions
Ability to work collaboratively with other departments.
Ability to lift and carry items up to 50 lbs.
PHYSICAL REQUIREMENTS/ADA:
No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.
Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
Job frequently requires sitting, handling objects with hands.
Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 pounds.
Vision requirements: Ability to see information in print and/or electronically.
SUPERVISORY
Responsibilities:
N/A
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Responsible for the administration and oversight of the 24/7 batch processing schedule. Participate in monitoring, troubleshooting, resolving and/or escalating issues within the Ross Stores computing environment including networks, servers, and other data center components which are critical to the infrastructure. Leverage the NOC tools to proactively monitor systems and applications for potential issues or failures, and correct following documented processes or escalate problems before they can have an adverse effect to the customer.
Incumbent must assure that the Ross Stores philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position.
Essential Functions:
Maintain production job schedules in the BMC Control-M job scheduling system. Insure batch processing occurs successfully within predefined SLA's. Identify failures and using documented processes and troubleshoot or escalate accordingly.
Execute on-demand procedures such as file transfers, administration of the tape handling system, change system requests, etc.
Proactively monitor for issues and failures on the various systems, network, and applications using Ross standard software tools and techniques. Use Ross standard tools and other documented methods to troubleshoot, resolve, and / or escalate accordingly.
Proactively monitor for issues or failures of various vendor managed systems deployed in the Ross environment. Maintain communications with external vendors and internal employees to insure quick and appropriate resolution.
Maintain relationship and open communications with external vendors and trading partners. This might include both email and verbal methods of communications, as dictated by the situation.
Documents all problems or issues in the ServiceNow trouble ticketing system. Escalate critical issues within documented SLA's and proactively follow up for timely results.
Works with Ross Systems Administration & Engineering groups to insure tools are working properly and that thresholds are set accordingly. Provides feedback to the administrators as to how the tools could be better displayed and leveraged, making the NOC more efficient.
Creation and updating of Documented NOC procedures
Support the installation of new and repurposed hardware such as racking and cabling of server and network equipment.
Other duties as assigned
COMPETENCIES:
Analysis and Judgment
Customer Service
Drive Results
Interpersonal Effectiveness
Technical Competence
Business Acumen
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Associate's degree preferred. A combination of education and experience is acceptable.
Minimum 3 years of experience as a computer operator
Minimum of 1-3 years in a data center operations center and NOC environment
Minimum 3 years of experience with Job / Batch scheduling applications, preferably BMC Control-M
Minimum 3 years of experience with media management. Understanding of Iron Mountain's vaulting system a plus.
Understanding of system and network administration concepts, specifically with Microsoft and Cisco products
Excellent written and verbal communication skills
Ability to listen to customers and respond positively to their requests
Understanding of formalized change control system and procedures.
Ability to analyze problems and recommend solutions
Ability to work collaboratively with other departments.
Ability to lift and carry items up to 50 lbs.
PHYSICAL REQUIREMENTS/ADA:
No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.
Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
Job frequently requires sitting, handling objects with hands.
Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 pounds.
Vision requirements: Ability to see information in print and/or electronically.
SUPERVISORY
Responsibilities:
N/A
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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