Assistant General Manager
Quick Apply Full-time 1 hour ago Full Job Description The AGM is responsible for all aspects of the operation, including guest and associate satisfaction, financial performance, sales and revenue generation, associate relations, and delivering a return on investment to ownership.
Assists the General Manager in implementing hotel-wide strategies.
Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
Builds relationships with key Guests and is involved in the sales process.
Assists the sales department to ensure groups, events and clients are properly managed and sales goals are met.
REQUIREMENTS:
Must have valid driver's license Minimum 2 years of consecutive hospitality job experience; Marriott experience preferred Prior hospitality operations and/or management experience strongly preferred GENERAL
Responsibilities:
Optimize and maximize Guest and Associate experiences.
Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.
Directly responsible for at least two departments and at times may be responsible for the effective operation of the entire hotel in the absence of the General Manager.
Effectively manage and motivate Associates to ensure achievement of overall financial results, Guest and Associate satisfaction.
Champion of the hotel's internal and external communications and record-keeping.
ESSENTIAL JOB FUNCTIONS:
Maintain a professional image and support the company in actions and words at all times.
Maintain a hotel atmosphere consistent with the company's standards for professionalism and total quality guest service.
Maintain open channels of communication with General Manager, fellow co-workers, associates, and Guests.
Address guests' complaints in a manner which results in superior guest service.
In the absence of the General Manager, handle emergencies at the hotel, following procedures for notifying the proper company management and civil authorities when necessary.
Actively enforce all safety policies to protect associates, guests, and company assets.
Extend professionalism and courtesy to guests at all times.
Motivate and encourage staff to effectively solve problems which need attention.
Assist and train managers to schedule their workforce against hours/occupied room goals.
Assist and train associates to understand guests' ever-changing needs and how to exceed them.
Proactively deal with associate concerns.
Provide a safe working environment, in compliance with OSHA standards.
Maintain current licenses and permits throughout the property.
Ensure a viable key control program is in place.
Comply with all corporate accounting procedures.
Lead by example, demonstrating self-confidence, energy, and enthusiasm.
In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas, and the achievement of hotel goals.
Works actively with the sales department, assisting with group reservations, event set-up, and occasional telemarketing and client visits.
Job Type:
Full-time Pay:
$40,000.
00 - $46,000.
00 per year
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Assists the General Manager in implementing hotel-wide strategies.
Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
Builds relationships with key Guests and is involved in the sales process.
Assists the sales department to ensure groups, events and clients are properly managed and sales goals are met.
REQUIREMENTS:
Must have valid driver's license Minimum 2 years of consecutive hospitality job experience; Marriott experience preferred Prior hospitality operations and/or management experience strongly preferred GENERAL
Responsibilities:
Optimize and maximize Guest and Associate experiences.
Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.
Directly responsible for at least two departments and at times may be responsible for the effective operation of the entire hotel in the absence of the General Manager.
Effectively manage and motivate Associates to ensure achievement of overall financial results, Guest and Associate satisfaction.
Champion of the hotel's internal and external communications and record-keeping.
ESSENTIAL JOB FUNCTIONS:
Maintain a professional image and support the company in actions and words at all times.
Maintain a hotel atmosphere consistent with the company's standards for professionalism and total quality guest service.
Maintain open channels of communication with General Manager, fellow co-workers, associates, and Guests.
Address guests' complaints in a manner which results in superior guest service.
In the absence of the General Manager, handle emergencies at the hotel, following procedures for notifying the proper company management and civil authorities when necessary.
Actively enforce all safety policies to protect associates, guests, and company assets.
Extend professionalism and courtesy to guests at all times.
Motivate and encourage staff to effectively solve problems which need attention.
Assist and train managers to schedule their workforce against hours/occupied room goals.
Assist and train associates to understand guests' ever-changing needs and how to exceed them.
Proactively deal with associate concerns.
Provide a safe working environment, in compliance with OSHA standards.
Maintain current licenses and permits throughout the property.
Ensure a viable key control program is in place.
Comply with all corporate accounting procedures.
Lead by example, demonstrating self-confidence, energy, and enthusiasm.
In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas, and the achievement of hotel goals.
Works actively with the sales department, assisting with group reservations, event set-up, and occasional telemarketing and client visits.
Job Type:
Full-time Pay:
$40,000.
00 - $46,000.
00 per year
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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